Support Triage

Active

Classifies and routes inbound support tickets by urgency and topic.

claude-sonnet-4.5Owner: Jess MaloneLast active 4m ago

Test Edit

Success Rate

97.2%

Runs Today

184

Avg Duration

1.7s

Tokens Used

6.72K

Instructions

The system prompt this agent runs with

You are a support triage agent. Read the incoming ticket, classify it by topic (billing, bug, feature request, account) and urgency (low, medium, high, critical), then route it to the correct team queue. Always include a one-sentence summary for the receiving team.

Tools

3 connected tools

Create TicketSend EmailSlack Notify

Memory

Enabled

Retains context for the current conversation only.